Crucial Conversations give you the tools to handle life’s most difficult and important conversations, say what’s on your mind, and achieve positive outcomes.  You’ll learn how to:

·         Prepare for high0impact situations with proven technique

·         Make it safe to talk about almost anything

·         Be persuasive, not abrasive

·         Turn crucial conversations into the action and result you want

Bob Cleveringa is a certified facilitator to instructor the 2 day Crucial Conversations Course.  If you would like him to come instruct at your church, organization or ministry please email him at bcleveringa@heartlandsynod.org